Support and Resources

Support

Get assistance for your integration with the following channels:

• Email: Reach out to support@birr-connect.com for general inquiries and technical support.
• Live Chat: Available for registered developers via the developer portal at https://api.birr-connect.com/portal.
• Ticketing System: Submit technical issues through the portal’s ticketing system for prioritized resolution.

FAQ

How to handle unsupported banks?

• Check the list of supported banks at https://api.birr-connect.com/banks.
• For unsupported banks, contact support@birr-connect.com to request integration or explore alternative partnerships.

What are the rate limits?

• Sandbox: 1000 requests/hour.
• Production: 5000 requests/hour.
• Enterprise clients can request higher limits via the support team.

How to renew access tokens?

• Use the /v1/auth endpoint with the user’s credentials to obtain a new access_token before the current token’s expires_in period (e.g., 3600 seconds) lapses.
• Implement refresh logic to automate token renewal.

Changelog

Stay updated with API changes, new features, and deprecations.

• 2025-04-01: Added support for Bank XYZ in /v1/auth.
• 2025-03-15: Introduced pagination improvements for /v1/transactions.
• 2025-02-10: Deprecated legacy /v1/auth/legacy endpoint.

View the full changelog at: https://api.birr-connect.com/changelog

Blog and Guides

Explore resources to enhance your integration and stay informed:

• Articles on Fintech Trends in Ethiopia: Read about open banking, mobile payments, and regulatory updates at https://api.birr-connect.com/blog.
• Tutorials on Advanced Integrations:
  • Building a lending platform with the Payments and Identity APIs.
  • Creating real-time budgeting apps using webhooks.
  • Find tutorials at https://api.birr-connect.com/guides.

Community

Engage with other developers and experts:

• Developer Forum: Share ideas, ask questions, and collaborate on solutions at https://api.birr-connect.com/forum.
• Monthly Webinars: Join live sessions on API usage, best practices, and new features. Register at https://api.birr-connect.com/webinars.